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How To Order

Placing an online order at L’Cally Jewel:

 

  • Select the item you wish to purchase by following the instructions step by step, i.e. choose the right size, materials, and quantities.
  • Then, click the “Add To Shopping Cart” button.
  • Continue your online shopping if you wish. “Your Shopping Cart” will display the number of items you have selected.
  • If you want to modify the quantity of selected items, just click on (Shopping Cart), then click on the quantity box and make the modifications, then click the “Update” button. If you want to remove a selected item, just click the check box besides the item image, and then click the “Remove” button.
  • When you are ready to complete your purchase, click “Proceed to Checkout”. You will be directed to our order confirmation page.
  • On this page, type in your information and shipping address. If you have already sign-in as our member, just type in your member name and password, your personal information will then be displayed. You are responsible to check the displayed information is correct before proceed to the next page.
  • On the next page, a summary of your online order and personal information will be shown. Double check the information is correct, read and accept the Terms and Conditions of Sale.
  • Then click the “Proceed to Payment” button; you will be directed to our online secure payment page.
  • Complete your order by click on the “PayPal” button. You will then be requested to enter your payment card information when necessary.
  • When your order is successful completed, we will send you an order confirmation email.
  • Another email will be send to you when your order is despatched. You will receive an order tracking number for your parcel.
  • Cooperate/Wholesale clients are welcomed to contact us by email at sales@callyjewel.com for specific designs and VIP prices. Please include your company name, company website, and the number of items required.
  • We will make every effort to provide a happy online shopping experience for our customers. If you have any queries, please contact us through email. We will get back to you as soon as possible.
  • Staffing hours: Monday to Friday from 10:00 - 17:00 (GMT+8)

 

Choosing the Correct Jewellery Size and Materials:

 

For rings – Choosing the correct ring size is important; we suggest you make the correct ring size measurement before placing your order online.



Materials

All our jewelleries are finished with precious metals; such as platinum, 18k gold, or 925 sterling silver. For silver jewellery, some customers prefer to have a protective coating to avoid silver being oxidized, you can hence choose silver vermeil with 18k gold.

 

Please note that oxidization is a natural occurrence in silver; in our opinion this effect adds a touch of retro-chic feel to the design. However, if you prefer to keep the silver lustre, simply use a silver polishing cloth to polish the silver jewellery, and it will change into its original state of silvery-white colour.


Gemstones

Our precious gemstones such as diamonds, sapphires, rubies, pearls and coloured gemstones are carefully selected by our FGA gemmologist. Large size diamonds at one carat or above comes with GIA diamond certificates for definite approval of quality.