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Terms & Conditions

Welcome to L’Cally Jewel Limited website. The following Terms and Conditions are established for govern the use of the site, and are valid for any purchase from L’Cally Jewel Limited online shop at www.callyjewel.com. By using the site, you agree to be bound and comply by these Terms and Conditions. When making a purchase on the site, you must accept these Terms and Conditions, as an agreement between you and L’Cally Jewel Limited. L’Cally Jewel Limited reserves the rights to change or update its contents in necessaries or in its sole discretion. You are recommended to check and read thoroughly these Terms and Conditions at the time of purchase.

 

Copyrights

 

All the contents displayed on the site, including the texts, the jewellery or product designs, company name, trademark, logos, images, and site graphics are the sole properties of L’Cally Jewel Limited. No parts or whole can be reproduced, transmitted, uploaded, resell, or modified of use without prior written consent by L’Cally Jewel Limited. On the purchase of any product from L’Cally Jewel Limited, the copyright of the design remain as the property of L’Cally Jewel Limited, unless otherwise specific commission projects agreed by the contract terms. We reserve our rights to take civil legal action against any person who infringes upon our property-rights in the work.

 

Production Time

 

After we receive your order together with the payment confirmed, your order will be processed straight away in our workshop. Please allow approximately 10-14 working days of production time for standard order less than 20 items, and an additional time of 1 to 2 more weeks for large quantity orders.

For specific items, we may have stocks in our studio. If the stock is available, it will be sent to you on the following day after the payment is received. Local customers can make an appointment prior to visiting our studio and purchase the items immediately.

 

Prices and Payment

 

All product prices listed are exclusive of shipping costs and VAT. Customers may required to pay for the product import duties and VAT according to their country’s custom regulations. Costs relating to customs clearance and various local VAT and administration fees (if any) shall be paid by the customer upon delivery of the products.

For overseas orders, the required shipping cost will be added to your total order value placed on the website. Customers are required to select the appropriate Shipping Cost Region. We reserve the right to change prices as to the market rates or shipping fuel surcharges without further notice.

 

Shipping

 

Hong Kong Region – Free delivery for all orders within Hong Kong region by Hong Kong Post Registered Mail or Speed Post. Delivery time takes approximately 2-3 working days.

Overseas – All overseas orders including Mainland China are shipped by FedEx or UPS. Delivery time takes approximately 2-5 working days.
     
Delivery Rates:

Please refer to the ‘Shipping Cost – Region:’ on the website when making your purchase.

 

Overseas order(s) will be charged with the correct region delivery rates. However, the listed shipping cost rates do not reflect the actual shipping and fuel surcharged costs. (In case of returned goods, the actual shipping costs will be shown on the return goods authorization form. Customers are required to pay the actual goods import and export delivery charges.)

For security reasons, we do not ship to P.O. Box or hotels. Please ensure your postal address is correct, and after receiving your goods, please sign and return the confirmation slip.

If your order is returned due to incorrect or an unavailable address, or the customer refused to pay their import tax/VAT, the customer is liable for all shipping costs and an administration fee (including loss coverage cost of 25% of the total order value) will therefore be charged to the customer. The remaining balance will be refunded back to the corresponding credit card. This applies to both Hong Kong and overseas orders.

All items ordered online will be put in a sealed transparent packaging inside a jewellery box/pouch, and carefully wrapped with protective plastic bubble wrap. If you require a complimentary gift card for someone special, then simply send us an email together with your order and we’ll be happy to include this; don’t forget to include your heart-warming words. If you do not wish to have the plastic protective wrapping, we offer gift paper wrapped jewellery; please request this sending us the specification. However, customers who choose not to use the sealed transparent packing are not eligible for the one-time goods exchange.

 

Return Policy

 

Please note that our jewellery is specifically tailor-made upon your requests. If the goods do not meet your expectations and you wish to return them, we can provide an item exchange for one-time only; providing the jewellery has been made following common sizes, in its original sealed packaging, and returned within 7 days of receiving the goods. The exchanged item must be at the same price or less than the originally purchased item. All additional shipping charges are required to be paid by customers. One-time item exchanges apply to online shopping silver jewellery only. Bespoke jewellery cannot be exchanged nor refunded.

Before you return the goods, you must send us an e-mail to obtain an authorization form and specify the reasons for exchange. First fill in the authorization form, and then send it back together with the jewellery item and the original invoice. All returned jewellery must not be worn, and in its original packaging and condition as you received. No cash refunds can be made.

 

After Sales Service

 

We provide free cleaning to all our jewellery; if you require this service, please bring in the products to our studio and we will clean it to the best possible condition.

Re-touching and specific polishing requires craftsman charges; please send us an enquiry by e-mail beforehand.

 

Satisfaction Guarantee

 

Each piece of L’Cally jewellery is designed and handmade to maintain high quality, so feel comfortable and enjoy wearing the product for as long as the time goes. All 925 silver jewellery will be marked with 925, 18 carats gold jewellery will be marked with 750/18k, and platinum jewellery will be marked with Pt.

 

Privacy Policy

 

Please refer to our Privacy Policy on how we collect and use user information on the site.

 

Use of Site

 

The site is purposely built for online shopping and to conduct communications between L’Cally Jewel Limited and its customers only. Any unlawful use or disrupt to its contents of the site is illegal and prohibited. L’Cally Jewel Limited, therefore reserves the rights to terminate or suspend or block your access to the site without notice in its sole discretion.

 

Disclaimer of Warranty

 

The site, the content contained, the products and services are provided on an “AS IS” basis without warranties of any kind, whether express or implied. L’Cally Jewel Limited disclaims any representations and warranties, including without limitation, the implied warranties of merchantability, as to the information, and contents in the site. L’Cally Jewel Limited makes no warranty that the content or information will be uninterrupted or error free or its servers free of viruses at the time of use.

 

Limitation of Liability

 

You acknowledge that L’Cally Jewel Limited, its directors, members, and employees or its affiliates shall have no liability in connection with the services including without limitation, any liability for any direct, indirect, incidental, consequential or damages for loss of profits or loss related to your use of the site or use of any other site linked by this site. You agree to waive any claims that you may have against L’Cally Jewel Limited for any loss or damages you may bear in connection with your use of the site.

 

Links to Other Sites

 

The site may contain links to other third parties, and you should be aware that the linked third party’s sites are not operated or controlled by L’Cally Jewel Limited. You admit that L’Cally Jewel Limited is not responsible for the linked site contents located on or through any such site.

 

Typographical Error

 

In the occurrence that the price list of certain product is incorrect due to typographical errors or site system failures, L’Cally Jewel Limited reserves the right to cancel all incorrect priced orders. If your online payment has been made, L’Cally Jewel Limited will refund the appropriate amount back to your credit card account immediately; and notify you by email on the issue.

 

Further Information

 

If you have any question concerning the site, please do not hesitate to contact L’Cally Jewel at enquiry@callyjewel.com